FAQ

PNPRO is a premium second-generation childcare service that delivers a structured child support system built on talent, systems, and technology. It delivers professional talents tailored to each family's unique needs.

• Structured, data-driven recruitment system
• Precise and personalized matching process
• International standards in selection and training
• Integrated technology through Alpha Kidz App

• Talent-based placement tailored to each family
• In-depth profiling and precise matching
• Mandatory medical check-up for all candidates
• Continuous professional training system
• Technology-based monitoring via Alpha Kidz App
• Dedicated Family Consultant and emergency support
• Service standards aligned with international systems

Alpha Kidz is an integrated parenting application providing transparency, control, and comfort for parents monitoring their child's daily activities.

• Daily activity & routine tracking
• Photo updates of the child's activities
• Direct communication between parents and talent
• Real-time notifications for important activities
• End-of-day summary reports

• Monitor child's activities in real-time
• Understand daily routines (meals, sleep, play, learning)
• Stay connected even when not physically present
• Full transparency in the caregiving process

No. Alpha Kidz is part of the PNPRO ecosystem, including GPS monitoring during working hours, smart working devices for talents, and a secure integrated cloud system.

PNPRO provides long-term childcare support programs:

• 1-year program
• 2-year program
• 3-year program

Each includes professionally matched talent, monitoring systems, and continuous family support.

The period from 0–5 years where brain development reaches its most rapid phase. Approximately 90% of brain development is formed and foundations of emotion, behavior, and intelligence are established.

• Newborn (0–28 days) → bonding, feeding & sleep regulation, basic newborn care
• Infant (1–12 months) → motor stimulation and social response
• Toddler (1–3 years) → language, emotional development, independence
• Pre-School (3–5 years) → school readiness and social development

Newborn (0–28 days)

Focus: Bonding & attachment, feeding & sleep regulation

Handling: Colic handling, positioning, early sensory stimulation

Infant (1–12 months)

Focus: Motor development, early communication, routine building

Handling: Sleep training, sensory play, feeding progression

Toddler (1–3 years)

Focus: Language development, emotional regulation, exploration

Handling: Tantrum management, toilet training, boundary setting

Pre-School (3–5 years)

Focus: School readiness, social interaction, cognitive development

Handling: Early learning system, habit building, confidence training

CAS is a structured development program for children aged 6–15 years, supporting overall growth — academically, in character, independence, and life readiness.

Ages 6–9 (Early Scholars)

Structured daily routine, habit building, introduction to learning system.

Outcome: Strong foundation of habits, discipline, and structure

Ages 9–12 (Junior Learners)

Independence training, time & task management, social confidence development.

Outcome: Independent, responsible, and confident child

Ages 12–15 (Teens Program)

Mentoring & guidance, emotional awareness & control, leadership & identity building.

Outcome: Mature, self-controlled, and life-ready individual

Through a structured and individualized approach focusing on emotional stability, consistent routines, behavioral methods, and gradual developmental stimulation.

• Autism Spectrum Disorder (ASD)
• ADHD
• Speech Delay
• Global Developmental Delay
• Sensory Processing Challenges
• Down Syndrome
• Behavioral Challenges
• Learning Difficulties

• Deep assessment of the child's needs
• Matching talents with specific competencies
• Customized development programs
• Consistent progress monitoring

A premium short-term childcare service designed for flexible needs while maintaining professional standards.

• Holiday or villa stay
• Short-term visits in Bali
• Travel companion (domestic & international)
• Family events or special needs
• Urgent requests

• Daily Assignment (half day / full day)
• Weekly Assignment
• Monthly Assignment

Daily Standby

• IDR 400,000 per hour
• IDR 3,000,000 per day
• Flexible working hours (8–12 hours)

Weekly Elite Assignment

• IDR 9,500,000 per week
• 8–12 hours/day, live-in / live-out available
• 2 meals/day or allowance IDR 75,000/day

Monthly Elite Assignment

• IDR 32,000,000 per month
• 8–12 hours/day, live-in / live-out available
• 3 meals/day or allowance IDR 100,000/day
• Talent salary & transportation included

Yes. All talents are passport-ready for domestic and international travel as companions.

• Consultation & Needs Assessment
• Child Observation & Requirement Analysis
• Service System Briefing
• Talent Matching Process
• Job Briefing & Onboarding

A mandatory screening ensuring all talents are medically fit, safe, and ready to work professionally.

• Complete urinalysis (including pregnancy test)
• Blood test (HIV/AIDS, Hepatitis)
• General physical examination
• Vision and hearing tests
• Chest X-Ray (thorax)

No. Only candidates declared "Fit to Work" proceed further in the process.

Through the Comprehensive Talent Screening & Protection System — a multi-layered selection ensuring verified, safe, and reliable talents.

• Reference check
• Deep interview & verification
• CV review
• Psychometric testing
• Medical check-up
• Psychological evaluation
• Document readiness

• Level 1 – SNA (Special Needs Assistant): intensive support — IDR 10–16 juta
• Level 2 – SCA (Specialized Child Assistant): development support — IDR 8–13 juta
• Level 3 – ECP (English Childcare Professional): bilingual — IDR 9–15 juta
• Level 4 – NPRO (The Nanny Pro): early childhood specialist — IDR 8–13 juta

Applicable for long-term contracts (1–3 years).

Minimum 7 days prior booking.

A 30% deposit is required to secure a priority slot. The deposit is non-refundable in case of cancellation.

No refund. Replacement is provided until a suitable candidate is found.

Yes. PNPRO provides a replacement guarantee based on the selected package.

No. The guarantee applies only to replacement, not refunds.

• Website: pnpro.id/bali
• Hotline: +62 822 3072 7549 / +62 823 3254 9808 / +62 853 8554 3327
• Email: info@pnpro.id
• Instagram: @thenanny_pro